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For general purchase and technical requests, we have listed important information to include in your request to help us process the case in the most efficient manner. |
Please help us better serve you. If some information is not shared with us when a problem is reported, it can make it more difficult for us to respond. And that means we are not as effective as we could be to address your needs. Thank you for your help!
- If emailing us, please do us the favor and enter a short description in the Subject field.
Administrative information
Name
NetID
- If emailing us, ensure your return address is to your NetID@cornell.edu email address.
- If you must use Gmail, you can still do this by configuring your Gmail mail account to do so.
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- We will email or try to find the appropriate contact if we need more info or have status updates to report.
- Name of contact, if not the person reporting the problem.
- Room location of person for us to contact, if relevant. Such as, they are not in the same room as the system having a problem.
Technical information
Nature of the problem
- If emailing us, a short description in the Subject field is much appreciated.
- Device information, if relevant
- Platform: Windows, Mac, Linux. Desktop, laptop, server. Printer, phone, etc.
- Ownership: Cornell-owned or personal purchase
- Room location of device, if relevant
Examples
Toner request
From: Pat Doe <prt99999@cornell.edu>
Subject: Toner for Dichtel grp
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Hi,
Printer reporting low on magenta. Please provide a replacement toner.
Account number is A58-1234 (non-Fed)
Printer is an HP 1234cn, in Baker Lab 321.
Drop off the toner to me, in Baker Lab 332.
Thanks! -Pat
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