- Develop a "redirects template" for customers to reference when doing redirects in our environments.
- High level checklist for site migrations.
- Metrics for new instance turn around.
- Maintenance records for services.
- Audit trail for new account security (Sarah).
- Quarterly report, metrics, IT Forum
- Watch hosting email and RT queue for requests
- Regular meetings with IWS
- Update Customer Agreements annually
- Hosting product FAQs
- Tomcat Hosting?
- Make my "Welcome Letters" and "canned responses" available
- See bottom of each of these sections
- List of contacts
- Communications during outages (SOP)
- Jon and Yamin agreed on Monday that ISIS folks woulds send an email to the "cit-hosting" email list.
- Thinking of the list that Mike Ferdinando had and the flowchart Jon had made.
- Is the NOC on all of our listservs?
- Blackboard's "Little Yellow Button"
- New Customer setup (SOP)
- This one is a bit tricker now that ISIS has gone to Remedy
- There is a flowchart for LAMP that could be a basis for other services.
- Pilot for Hosting Security Service
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