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h4. Our mission
Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.
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h4. Our focus
* Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs.
* Assist in managing the health of the overall relationship between the customer organization and CIT.
* Assist in aligning the business direction of both the customer organization and CIT.
h4. The value-add for the customer
* Facilitate better operational responses
* Bring visibility to requests and issues requiring attention
* Better communication between the customer organization & CIT
* Less confusion over expectations, roles, contacts, and project status
* A channel for greater influence and involvement in CIT processes
* An overall improved experience leading to "it is easier to do business with CIT."
h4. How we do this
* Learn more about the customer organization; understand their business in an effort to better assist on IT issues.
* Assist our customers by improving coordination on specific projects, requests and issues that require special attention.
* Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention.
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Team members:
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This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/account/index.cfm