...
Submitting a claim using EBSCOnet
1. Sign into EBSCOnet (ebsconet.com)
2. Click on the Orders tab
3. Under Advanced search,
change Current subscriptions to All years, in order to bring up the full range of our subscription history
4. It's easiest to search for a subscription by title or ILS number (our PO# in FOLIO)
5. Clicking Start Date will arrange the subscription years in descending order (you can also click the headers on any of the columns to sort in various ways)
6. You'll want to click on the year that the issue you're claiming falls under. For example, if you're claiming the 2022 Apr./May issue, you'll want to click on the subscription that begins 4/1/22. Click on the caret on the far left-hand side of the screen next to this subscription.
7. Click on Submit service request on the far right-hand side of the screen
8. Under Type, select Claim for print
9. It's easiest to submit claims using the checkboxes next to the issues if EBSCOnet gives you this option. If not, type in the issue(s) you're missing. Click Submit when done.
9. Previously claimed issues should appear under the Claim history tab of the year that the issue(s) fall under. 
10. To reclaim something that was previously claimed, click on the Claim date, and select Reclaim
...
Submitting a claim using FOKUS (Harrassowitz)
...
NOTE: If reclaiming a second or third time, add a note to the beginning of the comments field indicating how many claims have been submitted (ex. 2x claim sent via ebsconet. JC 1/18/23)
...
C. Notes on following up and reclaiming if necessary
...
2. As a general rule, an item(s) should be reclaimed if we still do not have the material by 9 6 weeks for U.S. vendors and 2 months for foreign vendors.
...
Helpful Customer Service / Vendor Contacts
Ars Polona
Contact: Hanna Prusinska
Email: hanna.prusinska@arspolona.com.pl
Ebsco
Contact: Lindsey Wood (rep)
Email: l.wood@ebsco.com
Online portal: https://www.ebsconet.com/
...
Email: guita.s@amalivre.fr
NardecchiaContact: Francesco Baglioni
Email: francesco@nardecchia periodicals@nardecchia.it
Casalini
Contact: Stella Di Vincenzo
...
Yankee
Contact: Joanne Franklin or Chuck Eastman
Email: JFranklin@ebsco.com
ChuckEastman@ybpjfranklin@ybp.com