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For service or supplies for Admin Administrative/Teaching printers, contact ChemIT. Since summer 2014. We encourage you using our web form ChemIT service request webform. This documentation page also includes procedures for ChemIT staff. |
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See also
Applicable to select Xerox printers in some research groups
Chemistry IT staff: See our inventory for list of printers under Eastern contract, within our FMPro hardware inventory.
CCB Administrative/Teaching staff should contact ChemIT for any printer issues, please
- Issues can include supplies, repairs, replacement, additions, and so forth.
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- http://it.chem.cornell.edu/request/
- No need to put in an account number.
ChemIT staff procedures
This concerns CCB Administrative/Teaching printers covered by the Eastern contract <R:\Chem IT\Inventory\Printers\AllChemistryPrinters.xlsx>(they have an Eastern Inventory Tag on them). Be warned that not all Administrative/Teaching printers are not under Eastern contract - toner is via the regular procurement procedures.
Supplies ordering for Eastern contract printers:
Get supplies from our toner cabinet. Reorder from Easter, filling form using snapshot below as a guide:
Print the resulting page after you submit so we have a time stamp record of the request. You should also receive an email from Eastern to crcf@cornell.edu acknowledging the order. Keep both the printout and the email until the order arrives - helps trace down what happened when toner doesn't arrive. They don't tell you a cartridge has gone out of stock until several days after the order is placed, this is why we keep one of every cartridge under contract.
Services ordering for Eastern contract printers:
Example:
Company Name: Cornell Chemistry IT
Your Name: Michael Hint
Your Email: crcf@(...)
Phone: 6072556278
Departement/Room #: (Leave blank)
System inoperable: No
Equipment ID: 452FJ
Machine Serial #: (Leave blank)
Problem: Printer is having tray issues – sometimes thinks tray 2 has no paper when it really does – also have paper jamming issues.
Tech MUST contact our office before working on printer to coordinate work and access to printer.
In general, do not identify printer's user or location since repair person should be connecting with our office FIRST.