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1 Some CIT services have existing methods for communicating directly with the users of their services. Outages of those services may be better handled using those methods.
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download this information -- Unplanned Service Outage template (MS Word)
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From: Information Technologies Special Bulletins
Wiki Markup
OR Issue with \ [KEY SERVICE NAMES\]
Sentence Paragraph 1 to include this info:
- Key service names
- Start Approximate start time of the outage (or when problem was noticed)
- Day and date
Wiki Markup - \[WHEN APPLICABLE\] Specify which groups of people, which platforms, and how the services are affected (for example, slow, unavailable, some parts working and others not)In what ways are end users affected (as appropriate, specify which groups of people, which platforms, what parts of the services are affected, is the service "down" or just slower than usual) -- be sure to describe the "symptoms" from the end-user's perspective, even if that's not what is technically wrong
For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.
Sentence Paragraph 2 to include this info:
- What CIT is currently doing about the issue (for example, CIT is currently investigating the issue; CIT is currently working to resolve the issue)
- Pointer to Current Status of CIT Services page for latest updates
For example: CIT is currently working to resolve the issue. Please check the Current Status of CIT Services web page <http://www.cit.cornell.edu/services/status.cfm> for the latest information.unmigrated-wiki-markup
*\[Additional sentences paragraphs as needed* to provide adequate detail on the impact of the outage.\]
Thanks for your patience and understanding.
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