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Unit: Administrative Support
Date last reviewedupdated: 11/03/20202021
Date of next review: November 20212022
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- Olin LTS (Room 110 & B38)
- The LTS administrative support specialist supplies paper to individual machines in LTS. When you notice that the supply at a particular machine is low, staff should replenish as necessary.
- Eastern Managed Print Network Services is able to see what supplies (toner cartridges and toner drums) over the network and will send these items when needed. The LTS administrative support specialist will replace these items when necessary. In her absence, any staff member can open the desktop portal at https://tdx.cornell.edu/TDClient/71/Portal/Home/ and someone from that office will come and change these items out. If the printer needs a repair, (something is broken that does not pertain to toner cartridge or toner drum), the LTS administrative support specialist will put a call into Eastern (888-652-6902), and a technician will be sent to make the repair. In her absence, any staff member can member can call Eastern or send an email desktop services, cul-dshelp-l@cornell.edu and ask them to call. go to the desktop portal: https://tdx.cornell.edu/TDClient/71/Portal/Home/ and ask if someone can call for you When you call Eastern or email desktop services you will need to give the id # of the printer which can be found on the Eastern Sticker located on the front of the printer. Give details as to what is wrong with the printer as well.
- Olin LTS (110 & B38)
- Report problems with a departmental computer to Desktop Services, by going into the desktop portal: https://tdx.cornell.edu/TDClient/71/Portal/Home/
- Report problems with a departmental computer to Desktop Services, by going into the desktop portal: https://tdx.cornell.edu/TDClient/71/Portal/Home/
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