...
Image Removed
Column |
---|
|
Communication & Outreach supports CIT by building long-term working relationships with Cornell's departments and colleges, planning and developing a variety of communications, and conducting customer-based research. |
...
Section |
---|
Column |
---|
| We create opportunities for collaboration and we build partnerships between Cornell departments and CIT to assist with meeting Cornell's IT needs. |
Column |
---|
| We help CIT and OIT communicate with Cornell about the organizations' products, services, programs, and initiatives. |
Column |
---|
| We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be. |
|
Section |
---|
Each of these functions can help support the others. For example, we might: - Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding.
- Adjust formal campus communications to help address issues we hear about in focus groups.
- Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process.
|
...
This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/index.cfm