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Chart 1: Breakdown of E-resource Troubleshooting incidents by Type (January-March 2013)
(Click to enlarge thumbnail)
Continuing work:
The team has begun working on Phase 2 objectives, particularly in the areas of better harmonizing points of discord and recommending tools to enhance the potential for joint 2CUL troubleshooting. A few of the eventual recommendations we will be making will be dependent on other 2CUL efforts, such as the timeline for a joint LMS. Some of the specific topics or tools we have been exploring are:
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