CIT should be taking the following actions for unplanned outages
Service owners/service support team responsibilities include:
- Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
- Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
NOC responsibilities include:
- Engage the service owner/service support team (if not already confirmed to be involved).
- Provide internal communications support.
- Update the CIT status page.
- Involve Communication & Outreach when necessary.
Contact C&O for help with communications:
Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.
Help raise awareness about communicating unplanned outages:
Download and print the CIT takes ACTION poster and post it in your work area.This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm