CIT should be taking the following actions for unplanned outages
Service owners/service support team responsibilities include:
- Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
- Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
NOC responsibilities include:
- Engage the service owner/service support team (if not already confirmed to be involved).
- Provide internal communications support.
- Update the CIT status page.
- Involve Communication & Outreach when necessary.
C&O is always available to help with communications. Don't hesitate to contact us.
Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.
Help raise awareness about communicating unplanned outages. Download and print the CIT takes ACTION poster and put it up in your work area.This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm