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This is the home page of CUL-IT Desktop Services' wiki.  You can search the full text of this site.

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About Us

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internal documentation wiki for the CUL-IT Desktop Services team provides direct IT support to the Library's endowed and statutory units and the Cornell University Press.  Our Help Desk is available Monday through Friday from 8am to 5pm.If you have any questions or issues, please submit a ticket via our .  For information about the department and to request assistance, please go to our CUL-IT Desktop Services Portal or, for emergencies only, call our central helpline at 607-255-8530 (library.cornell.edu/desktop). 

For self help documentation, please consult our Knowledge Base articles. 

Peer IT support providers are also welcome to contact Desktop Services via our Portal or email cul-desktopservices@cornell.edu.

CUL-Desktop Services Snapshot (click for more details)

Our team consists of the following members:

  • Debra Howell, CUL-IT Operations Director
  • Peter Magnus, Desktop Services Manager
  • Amy Blumenthal
  • Andy Goldman
  • Laura Heisey
  • Paul Owens
  • Joe Richardson
  • Sean Taylor

All of us are pleased to be of service to you and your department to address your desktop IT support needs.

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Whom we serve

Desktop Services provides a variety of IT services for staff at the following unit libraries:

Follow this link for more detailed information.

Services Provided

Help Desk

The Desktop Services Help Desk provides front-line technical support for our supported staff.  If you need assistance, please submit a ticket via our CUL-IT Desktop Services Portal,  email us at cul-desktopservices@cornell.edu, or call our central support line at 255-8530.

Our goal is to provide quick responses to immediate desktop support needs. We are available from 8 AM to 5 PM Monday through Friday.

Hardware Support

Library staff that are supported by Desktop Services are provided with a computer and LCD monitor.  Microsoft Windows is the standard OS configuration and applications include an array of standard software tools including the Microsoft Office Suite.  You will also have access to departmental shared printing services.

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