This is the home page of internal documentation wiki for the CUL-IT Desktop Services' wiki team. You can search the full text of this site.
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About Us
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Desktop Services' Help Desk team provides direct IT support to the majority of the Library's endowed and statutory units. If you have any questions or issues, please contact us through the cul-dshelp-l@cornell.edu mailing list.
Peer IT support providers are also welcome to contact Desktop Services via cul-dshelp-l@cornell.edu.
CUL-Desktop Services Snapshot (click for more details)
Our team consists of the following members:
- Peter Magnus, Desktop Services Manager
- Amy Blumenthal
- Andy Goldman
- Laura Heisey
- Paul Owens
- Joe Richardson
- Sean Taylor
All of us are pleased to be of service to you and your department to address your desktop IT support needs.
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For information about the department and to request assistance, please go to our CUL-IT Desktop Services Portal (
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Whom we serve
Desktop Services provides a variety of IT services for staff at the following unit libraries:
- Africana
- Annex
- Catherwood (ILR School)
- Engineering
- Fine Arts
- Kroch (Asia Collections and Rare Manuscript Collection)
- Management
- Mann
- Math
- Music
- Nestle (Hotel School)
- Olin
- Physical Sciences
- Uris
- Vet
Follow this link for more detailed information.
Not sure who your IT support group is and how to contact them? Click here
Services Provided
Help Desk
The Desktop Services Help Desk provides front-line technical support for our supported staff. If you need assistance, please email us at <cul-dshelp-l> or call our central support line at 255-8530.
Our goal is to provide quick responses to immediate desktop support needs. We are available from 8 AM to 5 PM Monday through Friday.
Hardware Support
Library staff that are supported by Desktop Services are provided with a computer and LCD monitor. Microsoft Windows is the standard OS configuration and applications include an array of standard software tools including the Microsoft Office Suite. You will also have access to departmental shared printing services.
For self help documentation, please consult our Knowledge Base articles.
Peer IT support providers are also welcome to contact Desktop Services via our Portal.pagetree
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