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| Priority? | INC | Subject/ Topic | Lead within Chemistry IT Coates group's contact, if not Anne LaPointe | Next steps | Chemistry IT's computer names related to ticket. | Other notes | Date ticket created |
|---|---|---|---|---|---|---|---|
HIGHEST PRIORITY, by far | INC000001982364 | Coates - Freeslate replacement discussions | Michael | Michael has two new workstations, from before the winter holiday, following Anne emailing us on 12/14/2017. | 6/12/2017 | ||
| #2 priority | INC000002131124 | Coates - Buy basic PC for ordered Tensile Tester equipment | Oliver | Anne to send us spec's instrument company recommends. Anne to get group's expected usage for the next month so develop a sense of when we can do this upgrade. To get account number by time out quote approved by group. | Win 10 presumed. Anne confirming by contacting the companay (see Next steps). Given specs from company: Intel four core Xenon processor (3.50GHz/2133MHz DDR4/8MB w/ HD Graphics). OS is Win10 Pro 64 bit. 8GB DDR UDIMM 2133, ECC memory 2x 500GB HDD 512 MB NVIDIA Quadro NVS 310, Dual Monitor Graphics Card | 12/18/2017 | |
| #2 priority | INC000002104265 | Coates - COAT-05 Upgrade XP Agilent to Win 7, 575 ST Olin | Oliver | Anne to send us spec's instrument company recommends. To get account number by time out quote approved by group. | AS-CHM-COAT-05 | Anne calls the instrument "PL-220", and Agilent calls it GPC220. 12/20/17, Anne writes, after hearing back from Agilent: Sounds like the software isn’t compatible with Windows 10. Could we do Windows 7 on that computer? ========================= Agilent states: Cirrus is not compatible with Windows 10 and is no longer being updated, so a rollback to Win7 is the simple solution. We do offer Agilent GPC /SEC software that is compatible if you do become interested. This software would replace Cirrus for data collection and analysis but would not control the GPC220. | 11/9/2017 |
| Lowest priority | INC000002130985 | Coates - COAT-08 Upgrade WinXP HPLC to Win10 (or Win7), 572A ST Olin | Oliver | 1) S/W info from Anne. (requested 12/20/17) 2) Confirm jack activation from CIT. (requested activation around 12/20/17) | AS-CHM-COAT-08 | Anne reports that Collum group told by Agilent that their instrument could not be upgraded even to Windows 7. Anne will contact Agilent about her instrument specifically, but not looking promising.
Software Anne is looking to get contemporary (Win10?!) version: Agilent (HP-branded h/w) GC ChemStation. (Similar to what the Collum group uses. apparently) Now: Rev 8.04.01 SP1 (~2009) Equipment: G1530A Had been upgraded from Win95/NT to WinXP (~8 years ago?). Also: Obtain recommended "specs" for computer since likely buying new (after we confirm via testing using old loaners from Chemistry IT!). Expecting just a "basic" computer, but good to confirm this for support reasons | 12/18/2017 |
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