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Renewal quick flow-chart
Process starts
- Usually initiated because Oliver gets an email from CIT.
- Alternatively, look at our list of Sponsored NetIDs with upcoming expiring NetIDs.
Create a ChemIT ticket in Remedy
- Usually address it to the PI. Might state something like these examples:
Subject: Sponsored NetID expiring: NetID for Firstname Lastname
Oliver reporting: I am creating a new ticket to document decisions related to expiring Sponsored NetID. More info coming soon, -Oliver.Subject: Renewing Sponsored NetID.
Oliver reporting: I am creating a new ticket to document decision related to an expiring Sponsored NetID. Per PI's in-person request, the NetID is being renewed for a year:
Firstname Lastname (NetID)
See (https://confluence.cornell.edu/x/L4vLDQ) for details.
- Note: Our IT web forms will toss any angle brackets, and anything inside them. So if using that form, don' t type something like, <NetID>!
From within Remedy, provide PI (faculty members) with context and explicit action needed
From the just-created Remedy ticket, send the PI the following info:
PI,
Via reply, please let me know if you want, or don't need, to re-Sponsor the following NetID:
NetID for Firstname Lastname
It is due to expire at the end of this month, on xxx.
Lulu recently checked their use of the cluster and reports that their last access time was xx. And they have yy GB data in his directory.
Here is the justification from last year, to confirm or modify, if an extension is required:
(Copy prior business purpose.)
Thank you, -Oliver.
Get reply from PI verbally or in writing
- If to renew, renew via https://sponsored-netid.cornell.edu/ site or by clicking link within email Oliver received.
- If to lapse, no need to interact further with CIT's SponsoredNetID site.
Either way: Updated our Sponsored NetID page. Add our Remedy number AND CIT's Remedy number.
Close our ticket
Tips and notes, mostly of value for Chemistry IT staff
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Fill out form for person whose NetID is expiring. Then in Full Description, write something like:
- Oliver reporting: This NetID is due to expire xx/yy/zzzz unless renewed by PI, to whom I'll write shortly.
Process: This creates a ticket to ensure PI's response is received and recorded. And proper action is taken on our part.
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