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- How reports come in. Source of reports. Similar kinds of reports, but different sources and different information gathered from user.
- Content of typical initial reports - Columbia gets permissions, Cornell does not.
- Access to information: permits/permissions, EZ Proxy updates,
- Different systems - III-ERM/Serials Solutions Resource Manager,
- What information is recorded where? - Payments? One-line vs. Package? What titles? License information? User permissions?
Possible solutions
- Incident tracking system
- EZ-Proxy and permission tools for in-house configuration and updating.
- Bring together workflows: Similar documentation organization - Cornell will try to emulate
Columbia's troubleshooting dashboard pages - Get Sally Lockwood access to Columbia wiki.- Next step - combine into single wiki page