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Chuck has some pages completed on setting up groups, teams and policies. And the agent install out on Confluence.
https://confluence.cornell.edu/display/SYSSVCS/Bomgar?showChildren=true#children
- Messaging Group is responsible for installing maintaining, provisioning Bomgar. Providing the service.
- Dan is the remote provisioning owner
- Dan also for the time being is the owner of the Bomgar product
- Dan noted that eventually the support group may be doing the provisioning
Chuck mentioned creating a page on all the general setup decisions that were made. If we ever needed to set it up again we would know what was done. Dan mentioned maybe doing that in the test system as part of an exercise.
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After steps 106/108
go to assist.cit.cornell.edu
- enter the session key
- you are going to be offered to download something
- could be browser dependencies, prompt to accept download ,etc.
- conversation that takes place to walk the user through the process
Dan made some initial changes to the Visio diagram.
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