Reporting unplanned outages is a necessary part of CITThis page's work.
CIT should be taking the following actions for unplanned outages.Service owners/service support team responsibilities include:
- Report all incidents every time. Don't assume someone else will be doing this!
- Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
- Once resolved, always provide outcome information to the NOC include "what happened and how you fixed it).
Noc responsibilities include:
...
location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm