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• The vast majority of arXiv’s users access the papers directly from the homepage (79%), followed by using Google to search (50%) and Google Scholar (35%).  
• Once on the homepage, reactions were mixed regarding the ease of use and navigation. 32% rated this as easy, but only 25% find it somewhat easy and 21.6% rated it somewhat difficult to use.
• To discover content, 63% of users go to the link for new or recent under a particular category and equally 63% of users use arXiv’s search engine and enter a specific arXiv ID, author name or search term. A small number of users, 14%, rely on the daily mailing list and then look for a particular article in the search field.
• In the open text comments, opinion was divided about the user interface. The majority of respondents disliked the outdated style, but a definite subgroup appreciated the interface’s simplicity, which these users feel helps arXiv efficiently carry out its mission. The main issues mentioned aside from the homepage’s look were the number of links, layout and finding submission information. The lack of hierarchy in organization was found challenging to understanding arXiv’s navigation.
• Requests for enhancements related to UX included greater personalization of arXiv for readers; for example, the ability to “favorite” papers, curate a personal library, and see recommendations when users visit the site. Other users mentioned the development of APIs to further facilitate the development of overlay journals. Some users also suggested the development of a mobile-friendly version.
• Many commenters either described how they rely on other services to interact with arXiv content (site-specific searches, ADS, INSPIRE) or recommended features based on their experience with other information systems. Among those frequently praised were ADS, INSPIRE, Google Scholar, gitxiv.com and arxiv-sanity.com.

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