2CUL Licensed Electronic Resources Interface Working Group
Charge:
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Columbia and Cornell University Libraries provide access to licensed electronic resources through a various platforms offered by publishers and aggregators (such as Proquest/CSA, EBSCO, Elsevier, Gale, etc.). Millions of dollars annually are spent on these products.
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\[1\] A cognitive walkthrough is a technique for uncovering problems with licensed electronic resource platforms. In this particular context, a cognitive walkthrough means bringing library staff together into a room for 1 to 1.5 hours to collectively use a given system, as if a library patron were using it. During the course of the cognitive walkthrough problems are discussed and documented. A report listing these problems is forwarded to the vendor ahead of a site visit. When the account representative visits campus the group is brought back together to repeat the walkthrough and demonstrate the problems to the account representative. Following the visit, we ask the account representative to report back to us on the status of the issues. The results of this exchange will be shared across Cornell and Columbia through 2CUL LERIWG. These reports will be archived in a central location.
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