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{style} div.head {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:large; font-weight:bold; text-align:center; color:gray; background-color:#251B24; width="100%"; padding:5px; } .head A:link {color: white;} .head A:visited {color: white;} .head A:active {text-decoration: none; color: gray;} .head A:hover {color: #EFE6EF;} div.introtext {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:1.3em; margin:7px; } div.text {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:1.1em; margin:7px; } {style} {section:border=false} !Untitled-1.gif|alt=! {column:width=50%} {div:class=introtext}We support CIT by building long-term working relationships with Cornell's departments and colleges, planning and developing a variety of communications, and conducting customer-based research.{div} {column} {column:width=20%} {column} {column} *Contact* Diane Sempler, Manager [mailto:dms4@cornell.edu] 255-5570 {column} {section} {section} {column:width=33%} {div:class=head}!acct_mgt.jpg! \\ \\ [Account Management]{div} {div:class=text}We create opportunities for collaboration and build partnerships between Cornell departments and CIT to help meet Cornell's IT needs.{div} {column} {column:width=33%} {div:class=head}!vcs_handout.jpg! \\ \\ [Communication Services|Communication Services]{div} {div:class=text}We help CIT and OIT communicate with the broader Cornell community about the organizations' products, services, programs, and initiatives.{div} {column} {column:width=34%} {div:class=head}!charts.jpg! \\ \\ [Market Research|Market Research Services]{div} {div:class=text}We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be.{div} {column} {section} {section} {div:class=text}Each of these functions can help support the others. For example, we might: <ul>#8226;Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding. * •Adjust formal campus communications to help address issues we hear about in focus groups. * •Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process.{div} {section} \\ {column} {column} {column} {section} \\ |
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