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h5. Our mission

Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.

h5. Our focus

* Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance.  Act as an advocate in that AM strives to understand and represent the customer's IT needs
* Assist in managing the health of the overall relationship between the customer organization and CIT
* Assist in aligning the business direction of both the customer organization and CIT

{expand: The value-add for the customer...}

* Facilitate better operational responses
* Bring visibility to requests and issues requiring attention
* Better communication between the customer organization & CIT
* Less confusion over expectations, roles, contacts, and project status
* A channel for greater influence and involvement in CIT processes
* An overall improved experience leading to "it is easier to do business with CIT"{expand}
{expand: How we do this...}

* Learn more about the customer organization; understand their business in an effort to better assist on IT issues
* Assist our customers by improving coordination on specific projects, requests and issues that require special attention
* Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention{expand}

h5. [Our Services|Account Management Services]

* Build and maintain client relationships
* Group facilitation
* Issue resolution
* Identify opportunities for common IT solutions
* Organize cross-functional CIT resources
* [Account Management Client List]

([more detail...|Account Management Services])

h5. +Internal Account Management+

* Serve as a point of contact for ATSUS services & specific client questions

* Better communication between CIT divisions & ATSUS

* Less confusion over expectations, roles, contacts, and project status
* [CIT Division List]
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!AccountMgmt_group.jpg!

{color:#990000}{*}Account Management team members:*{color}

*[*Diane Sempler*|mailto:dm4@cornell.edu]*, Manager
phone: 255-5570

*[*Aimee Decker*|mailto:aid4@cornell.edu]*, Account Manager
phone: 255-0823

*[*Mike Ferdinando*|mailto:msf2@cornell.edu]*, Account Manager
phone: 254-8743

*[*Ron Seccia*|mailto:res62@cornell.edu]*, Account Manager
phone: 255-4126
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• Facilitate better operational responses
• Bring visibility to requests and issues requiring attention
• Better communication between the customer organization & CIT
• Less confusion over expectations, roles, contacts, and project status
• A channel for greater influence and involvement in CIT processes
• An overall improved experience leading to "it is easier to do business with CIT"

• Learn more about the customer organization; understand their business in an effort to better assist on IT issues
• Assist our customers by improving coordination on specific projects, requests and issues that require special attention
• Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention