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{style} div.head {font-family:arial, black,helvetica gadget,sans-serif; font-size:large; text-align:center; color:gray; background-color:#9a839A; width="100%"; padding:5px; } .head A:link {color: white;} .head A:visited {color: white;} .head A:active {text-decoration: none; color: gray;} .head A:hover {color: #EFE6EF;} span.contents {font-family:arial;font-size:small; } {style} {section:border=false} !Untitled-1.gif|alt=! {column:width=50%} Communication & Outreach supports CIT by building long-term working relationships with Cornell's departments and colleges, planning and developing a variety of communications, and conducting customer-based research. {column} {column:width=25%} {column} {column} {panel: borderStyle=none} *Contact* Diane Sempler, Manager [mailto:dms4@cornell.edu] 255-5570 {panel} {column} {section} {section} {column:width=33%} {div:class=head}[Account Management]{div} We create opportunities for collaboration and we build partnerships between Cornell departments and CIT to assist with meeting Cornell's IT needs. {column} {column:width=33%} {div:class=head}[Communication Services|Communication Services]{div} We help CIT and OIT communicate with Cornell about the organizations' products, services, programs, and initiatives. {column} {column:width=33%} {div:class=head}[Market Research Services|Market Research Services]{div} We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be. {column} {section} {section} Each of these functions can help support the others. For example, we might: * Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding. * Adjust formal campus communications to help address issues we hear about in focus groups. * Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process. {section} \\ {column} {column} {column} {section} \\ |
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