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  • Start out focusing on the positive lessons learned - what went well
  • Be prepared to discuss specific problems (problem, perceived cause, what should have been done differently)
  • For large projects, don't do it only at the end of the project - do LL at various key milestones
  • Develop standard LL templates for online surveys

You can conduct Surveys

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and/or  Handouts; select from the following

Sample Lessons Learned Questions

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  • List top three significant project successes.
  • Other notable project successes.
  • Project shortcomings and Solutions.

Greg Bronson

1. Have you participated in this type of technology project before?

2. Would you recommend this technology PM service to a peer?

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4. Was the project flexible enough to adapt to unforeseen circumstances?

5. Did the project unduly stray from identified goals and objectives?

Micci Bogard

Space for Micci

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  • Project Planning
    • Was the project plan realistic or unrealistic?
    • Did the planning effort include key stakeholders?
    • Were all major activities accounted for?
    • Did the individual team members responsible for the work provide the estimates?
    • Were appropriate staff involved in the planning effort?
    • Do you believe the technology PM applied provided a better ulimate outcome for this project?
  • Communications
    • Were communications effective?
    • Were meetings effective?
    • Were expectations clear?
    • Did you know where to go to get information about the project?
    • Did communications go to the right people, at the right time?
    • Were communications with our consultant effective?
    • Did we escalate effectively and at the right time?
    • Were issues dealt with effectively?
  • Staffing, Roles, and Responsibilities
    • Were people appropriately assigned to the project?
    • Was staffing sufficient?
    • Were roles and responsibilities clear?
    • Did team members and stakeholder fulfill their roles appropriately?
    • Was leadership and governance effective?
    • Have you participated in this type of technology project before?
  • Project Execution
    • Was the project executed according to plan?
    • Was there an appropriate level of commitment and urgency?
    • Was change management performed appropriately?
    • Was risk management performed appropriately?
    • Was issue management performed appropriately
    • Would you recommend this technology PM service to a peer?
    • Was the project flexible enough to adapt to unforeseen circumstances?
    • Did the project unduly stray from identified goals and objectives?
  • Teamwork
    • Did the teams/sub-teams work effectively together?
    • Did the teams share a common goal/mission?
    • All stakeholders were appropriately engaged, involved, and available?
  • Cutover
    • Was the cutover successful?
    • Was the cutover well planned?
    • Were cutover communications effective?
  • Anything else?