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- Start out focusing on the positive lessons learned - what went well
- Be prepared to discuss specific problems (problem, perceived cause, what should have been done differently)
- For large projects, don't do it only at the end of the project - do LL at various key milestones
- Develop standard LL templates for online surveys
You can conduct Surveys
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and/or Handouts; select from the following
Sample Lessons Learned Questions
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- List top three significant project successes.
- Other notable project successes.
- Project shortcomings and Solutions.
Greg Bronson
1. Have you participated in this type of technology project before?
2. Would you recommend this technology PM service to a peer?
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4. Was the project flexible enough to adapt to unforeseen circumstances?
5. Did the project unduly stray from identified goals and objectives?
Micci Bogard
Space for Micci
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- Project Planning
- Was the project plan realistic or unrealistic?
- Did the planning effort include key stakeholders?
- Were all major activities accounted for?
- Did the individual team members responsible for the work provide the estimates?
- Were appropriate staff involved in the planning effort?
- Do you believe the technology PM applied provided a better ulimate outcome for this project?
- Communications
- Were communications effective?
- Were meetings effective?
- Were expectations clear?
- Did you know where to go to get information about the project?
- Did communications go to the right people, at the right time?
- Were communications with our consultant effective?
- Did we escalate effectively and at the right time?
- Were issues dealt with effectively?
- Staffing, Roles, and Responsibilities
- Were people appropriately assigned to the project?
- Was staffing sufficient?
- Were roles and responsibilities clear?
- Did team members and stakeholder fulfill their roles appropriately?
- Was leadership and governance effective?
- Have you participated in this type of technology project before?
- Project Execution
- Was the project executed according to plan?
- Was there an appropriate level of commitment and urgency?
- Was change management performed appropriately?
- Was risk management performed appropriately?
- Was issue management performed appropriately
- Would you recommend this technology PM service to a peer?
- Was the project flexible enough to adapt to unforeseen circumstances?
- Did the project unduly stray from identified goals and objectives?
- Teamwork
- Did the teams/sub-teams work effectively together?
- Did the teams share a common goal/mission?
- All stakeholders were appropriately engaged, involved, and available?
- Cutover
- Was the cutover successful?
- Was the cutover well planned?
- Were cutover communications effective?
- Anything else?