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Staff who experience problems with their computers or printers should report them to the network administrator's problem resolution listserv: CUL-DSHELP-L@cornell.edu. Desktop Services will refer to the LTS Netadmins what they feel are LTS-specific software problems that they cannot resolve. Usually that's OCLC Connexion, Voyager settings, or Macro Express. One of the LTS Netadmins will acknowledge the referral from Desktop Services and report the resolution of the problem.