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10am - 12pm
Speaker: Gladys Brangman
- Navigating Conflict Resolution: Managing disagreements with poise and effectivenessResolving Conflict with Poise and Effectiveness: In today's fast-paced work environment, conflicts are inevitable. How you handle those conflicts can make or break your success as a leader. This interactive workshop will provide proven strategies for resolving conflicts in a constructive, emotionally intelligent way that maintains professionalism and poise.
You will learn how to:
• Understand the root causes of conflict and how to prevent escalations
• Develop emotional intelligence skills for better self-awareness and control
• Communicate effectively by listening actively and speaking assertively
• Manage difficult personalities and toxic situations with grace
• Negotiate and find wise compromises that work for all parties
• Implement a proven conflict resolution process
• Lead your team through conflicts towards positive resolutions
Through real-world examples, role-playing exercises, and personal reflection, you'll gain invaluable skills for dealing with conflicts head-on. You'll walk away confident in your ability to resolve disagreements professionally while earning the respect of your colleagues.
December 4, 2024
10am - 12pm
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