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  • Error in box starts with: Activation succeeded but no activation licenses were found.
  • Further down within message, you will also see, "Activation ID/Host owner mismatch error".

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Solution: PerkinElmer support states, "The only way to fix this is by providing the host id number to our support team so we can take care of the problem."

Detailed solution, including two main steps required:

Get "host ID" of the computer having issues:

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1) With "host ID" of the computer having issues, MUST call to have PerkinElmer purge that system's attempt from their registration server. Phone number to call is the same one that is on the Activation screen:

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