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Q:Perhaps can bypass first, "public" phone number?!
2)Also, they had us remove all files in (show Hidden Files to see "ProgramData" folder)from within this folder within the (hidden) ProgramData folder:
- C://\ProgramData/\PerkinElmerInformatics/\FNE/\17.0/
- Tip: Under View menu, select, "Show Hidden Files" to see the ProgramData folder. Or, paste above path in Windows Explorer.
The following is the support thread which pointed me in the right direction:
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http://forums.cambridgesoft.com/messageview.aspx?catid=12&threadid=3669
Topic Title: chemoffice pro 2017
Topic Summary: cannot activate the software with site license
Created On: 2/27/2018
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Hi there,
When try to active the chemdraw 17, I always get this unreasonable error. It looks like your support need active our site license on your license server every time for each installation. I have to call your support to active it each time. This needs to be fixed so I don’t have to call the number (call 1-888-715-4687 (within the USA) ) for every install.
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2/27/2018
Response from PerkinElmer support
Hello,
[...]
You will always receive a Activation ID/Host owner mismatch error when the computer that you want to activate was previously registered under an activation code for a different account.
This happens a lot with users who install and activate a free trial copy of the software.
The only way to fix this is by providing the host id number to our support team so we can take care of the problem.
[...]
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FYI: I also had tried "Upload Capability Request" within our PerkinElmer FlexNet licensing Admin console. I created, from the computer, the offline request file. The console, within the browser, is then supposed to prompt one to save the response file. However, it instead responded with this error:
The enterprise ID in the request does not match the expected value.Argh!
