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By giving primacy for clients to report inventory information, and not also by default forcing any changes to a computer, we increase the number of computers which can be characterized using central reporting tools. This importantly increases the number of systems visible within the centrally-provided inventory tool, Remedy Asset Management, all without needing new processes or tools.
Departmental Technical Support Providers (TSP) should direct their efforts to understanding the changes needed by the systems in their area, and opt-in them into using central management solutions is as they see fit.This can happen if management solutions continue to be provided in a slice-and-diced manner. If centrally provided management services are NOT opt-in, all TSPs will instead have to make efforts to understand when forced solutions are not appropriate for their systems
need to understand exactly what will or will not happen to their systems, now and in the future. This will be true even for proposed solution which an area may not have a demonstrated need or desire for. TSPs should not have to be made to make an effort to "defend" ourselves from default actions taken centrally. Instead, every TSP should be responsible to vet any proposed policy they elect to apply to their systems, and subsequently and deliberately put those systems into groups to affect those changes.
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