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Overview

Typical service outcome, from 5/3/13 service call from Michael Hint, after installing the requested software:

While on the machine, I also updated Acrobat, Firefox, Identity Finder, Sketchup, Filezilla, and Symantec Antivirus. I removed Java as it is a security risk. I updated your laptop’s motherboard software and removed some unnecessary network wires from your desk.

BIOS

  • IMPORTANT: If encrypted turn off encryption before updating. If left on it will require entering the full encryption key
  • Windows key + r → "msinfo2" will give the current BIOS version
  • Check against dell.com drivers
  • Will need to long restart and install

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Forcing an OS update

  • Settings → Update
  • Allow Check for updates to run
  • "Check online..." option should appear, if not restart

Common Applications

Adobe

  • Adobe Creative Cloud

  • PDF Reader

    • Open, then select Help → Check for Updates → Choose "Manually update (not recommended)"

FileZilla

  • If installed:
    • Run the program and it will automatically check for a newer version
    • Allow update if available

Firefox ESR

  • Initial program start up behaviors:
    • Request to import from Edge
    • Request to set as default browser
    • "Welcome to Firefox" home page
  • Firefox ESR will check and automatically update upon program start up
  • To check: Menu → Options → Advanced → Update → Show Update History
  • Active plugins/extensions will automatically update

Google Chrome

  • Initial program start up behaviors:
    • "Welcome to Chrome" home page
    • Must open twice to get a blank page upon start up
  • Menu → Help → About Google Chrome → Checks to see if running most recent version of Chrome

Update

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  • Adobe Flash
    • Both IE (ActiveX) and FireFox
  • FireFox ESR (Help > About Firefox). 32-bit (vs. 64-bit)
  • FileZilla (if installed)

Java:

Caution: Please don't update this yourself if it's centrally managed by ChemIT!

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Run Windows Update (enter "update" in Run command, for example). Pull in just Important Updates, not Optional Updates.

    • In Windows, this covers MS Office software updates and IE, too.

Oracle Java

(Remove, if possible. See above.)

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http://www.adobe.com/products/players/flash-player-distribution.html

Adobe PDF Reader

To Update, open Reader. Then, select Help -> Check for Updates

=> Choose "Manually update (not recommended)". Otherwise user account bugged all the time and there is no updating that can be done within that account!

Update FileZilla

  • Keep? If so:
    • Run it and it will tell you there is a new version, if there is. Download and install.

Browser Plugins

Mozilla 

Update plugins:

http://www.mozilla.org/en-US/plugincheck/

Mac OS

Log out of the user account and sign in with Admin account

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