Ensures appropriate response by Testing Center staff and IT support.
Characterize "pain points" working around different types of failures to help calibrate levels of urgency.
- Examples: What happens if failure persists for 1/2 day? A week? etc.
Helps us all invest in activities we wished we did before a failure.
- For example, Physics IT has made images of each of the 3 computers. What else might be done?

Approach and considerations

The current system generally works well so serves as a good model, so focus on recreated it.

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