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  • Pertinent Incident Numbers:
    • INC000001186777 Physics Instruct - Met with Alan G. (Aug. 2, 2014)
    • INC000001709453 Physics Instruct - Image Testing computer hard drives "just in case". (June 30 - July 7, 2016)
    • INC000001883883 Physics Instruct - Testing Ctr increase robustness (Feb. 10, 2017)
      • Primarily to ensure Physics IT staff image the hard drives sooner than later.
  • P123. A OneNote page started. Of any value beyond what we put here, in the wiki?

High-level recommendations

1) Recreate current system on 3 new computers with current operating system and versions of applications.

  • Contemporary software ensures longer-term support.
  • Contemporary operating system also ensures easier deployment on new hardware.
  • Successfully recreating this interrelated system, and properly documenting it, ensures complete understanding of system, enabling correcting problems or improving the system more quickly and with less risk.

2) Clarify "system down" procedures for likely scenarios for current set-up (and then new system)

  • Ensures appropriate response by Testing Center staff and IT support.
  • Characterize "pain points" working around different types of failures to help calibrate levels of urgency.
    • Examples: What happens if failure persists for 1/2 day? A week? etc.
  • Helps us all invest in activities we wished we did before a failure.
    • For example, Physics IT has made images of each of the 3 computers. What else might be done?

Recommended approach

The current system generally works well so serves as a good model, so focus on recreated it.

  • We recognize there may be desired changes, nonetheless.

Oliver's recommended strategy is to recreate the current system's interrelated functionality using current OS and applications and use that learning to inform possible improvements. Can do this development before investing in new hardware. Deploy into production on new computers. New computers would cost about $650 with 4 year (or more?) warranties, so looking at about $2,000 god for about 4 (5?) years. Keep current scanners, printers, and networking.

Collect improvements desired from Testing Center  and IT Support staff.

Some improvements to consider:

  • Improve FMPro scripts (if Oliver understood Nick's idea correctly).
  • Have FMPro DB run on a dedicated system such that the two scanning systems are then identical to each other, making them even easier to support.

Determine who will lead the project

  • Tracking work to be done and why, by whom, by when, who reviews/ vets work, etc.

Review what is known already.

Alan, Nick and other Testing Center staff clearly know a lot regarding not only the necessary desired results, who the technical functions of the system meet those objectives, and all related workflows. Physics IT has made efforts to characterize "what is" from a technical and work-flow perspective:

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Next steps

2017-02-10

  • Nick and Oliver created some to-dos for each other. Completed ones appear in the "Status reports" section, below.
  • Here are the outstanding to-do ideas:

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