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Perhaps I can help get your VPN access working by insuring you have the right instructions:
http://www.it.cornell.edu/services/vpn/
For connecting, once you have the software properly installed, be sure you are following the directions specific to "departmental VPN", not just Cornell's top-level VPN. For example, here are instructions for connecting from Windows:
http
https://www.it.cornell.edu/services/vpn/howtocuvpn/connect_win.cfm-windows
(1) As you know, your GuestID is: <gid-your-GuestID-name>
Use the password you set up for this GuestID when you activated it.
(2) Our departmental VPN is: AS-CHM-DeptVPN
Thus, for VPN access, the full name you will use is:
gid-your-GuestID-name@AS-CHM-DeptVPN
If you are still having problems, can you tell me which of the above steps is not working? Thank you.