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Total flow summary: There is an average of about 7 over 6.4 tickets resolved by our group each workday,.
- We averaged 138.5 resolved tickets per month.
- Using 21.7 workdays per month, we come up with: 138.5 / 21.7 = ~6.4 resolved tickets per workday.
- This number assumes (incorrectly!) no holidays observed or vacations taken, both of which reduce the number of workdays available.
Chemistry, for this 8 month period:
Flow summary: 123 tickets per month averages to about 6 5.7 tickets resolved per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Lulu Zhu | 38 | 53 | 91 | 11.4 | 9% |
Michael E Hint | 285 | 247 | 532 | 66.5 | 54% |
Oliver B Habicht | 132 | 104 | 236 | 29.5 | 24% |
All others: | 66 | 58 | 124 | 15.5 | 13% |
Total | 521 | 462 | 983 | 123 |
...
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Lulu Zhu | 2 | 1 | 3 | - | - |
Michael E Hint | 34 | 35 | 69 | 8.6 | 56% |
Oliver B Habicht | 21 | 14 | 35 | 4.4 | 28% |
All others: | 9 | 12 | 21 | 2.6 | 17% |
Total | 68 | 56 | 124 | 15.5 |
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In the Month of Sept 2015, ChemIT (Assigned groups: Chemistry and Chemistry (L2)) and PhysIT (Assigned group: Physics) resolved x number of tickets. The are as follows (in a spreadsheet):
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|
| Resolved within 1 day | Resolved in more than 1 day | Total |
Chemistry | Lulu Zhu | 2 | 8 | 10 |
| Michael E Hint | 41 | 32 | 73 |
| Oliver B Habicht | 9 | 8 | 17 |
| Roger W Garnett | 16 | 8 | 24 |
| Total | 68 | 56 | 124 |
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From Frank, 3/16/16: For January 2016:
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