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• Optional: Connect with your supervisor, David Neish.Via email <ChemIT> or web form:http://it.chem.cornell.edu/chemit-request/
• Optional: See if the problem is known and has a workaround (see above links)
• Via email <ChemIT>  (web form currently not available, alas)

Chemistry IT => Fix it. Or, bring in Brightworks or others, if necessary

Chemistry IT staff will discern if an issue is something we can do something about (since we run the servers, can reboot Quickbooks, have solve simple problems in the past, etc.). Or is something that we must instead seek Brightwork’s expertise.

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If Chemistry IT cannot fix the problem or craft an acceptable work-around, we will put in a request to Brightworks either for a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).

• Chemistry IT will contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
• Ensure David Neish is informed, if not already directly involved.
  • Also we or David are to inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action be taken immediately.
  • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).

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