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Does David pay to fix something or have staff learn to work around some problems? Here is a list of problems we currently are choosing to work around. If they get worse, report the deteriorating situation to David so he can work with ChemIT to decide if it's worth fixing the problem. |
Log of Chemistry IT hours addressing Stockroom issues we hoped Brightworks would have solved in the past 3 months
| Date | Hours | Cost, if $100/hr (vendor's cost to us) | Description | Result |
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| 12/8/16 | 9? | $900 | Lulu: 5 hours Oliver: 4 hours | (1) Long-term fix to "units" not updated in Product Description, implemented during Stockroom's lunch closure. (2) Identified and characterized well new bug in which an item is marked with the WebApp MySQL DB as inactive, but still shows up at the kiosk. |
| 12/7/16 | 9? | $900 | Lulu: 4 hours Oliver: 5 hours | Operationally created work-around reported problem. (1) Short-term fix to "units" not updated in Product Description, implemented after Stockroom closed for the night. (Brightworks thought this was a WebConnector issue; that's not what we see.) (2) Wrote position email to Brightworks with request for a meeting and asking key status and approach-related questions to help move things forward. |
| 12/516 | 13? | $1,300 | Michael: 2 Lulu: 6 Oliver: 5 | Fixed show-stopping failure. (1) Monday, Stockroom could not record anything in system using Cornell accounts. Fell back to recording on paper. Chemistry IT noted KFS moved to AWS over weekend. Found out new URL and implemented in in Linux WebApp. Notified Brightworks to have Singlebrook update the GitHub repository.
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When the WebApp cannot contact Kuali Financial System (KFS), the system cannot process any orders using Cornell accounts
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Risk profile: Without Chemistry IT's specific staff's availability and engagement this morning, the Stockroom (and now NMR) system would have been likely down for a much, much longer time and more folks would have been aggravated. And it would have cost the Stockroom much, much more money to get fixed ($1,000+?). Here are some specific contributions made by Chemistry IT staff members this morning:
- Michael Hint: First responser -responder and characterized what worked and didn't work. Initially looked at WebApp logs. Knew and communicated that KFS made change made over the weekend by reading and remembering email from prior week.
- Lulu Zhu: Looked through logs further. Found and changed applicable code.
- Oliver Habicht: Connected with correct campus service providers in a manner which hopefully more quickly found the root problem and got us a solution.
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