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This failure occurred 12/5/16. The Stockroom and NMR kiosks out of service, for all practical purposes since the vast majority of all transactions at the Stockroom require looking up Cornell accounts. (Exceptions are cash and local account sales.) As do are all the transactions at the NMR kiosk.
- During the failure, the stockroom fell back on recording purchases on paper. And physically limiting access into the stockroom via locked door.
ChemIT ticket number: INC000001829782 - Stockroom - Issues with Kiosks
Summary: Apparently about 2 years ago CIT deprecated the URL we were using in our WebApp and didn't inform us or others on campus, nor did they document they added an alias. The move to AWS broke the aliases to their deprecated URLs, and this broke our URL and at least one other system on campus, and surprised CIT staff. The removal of aliases to deprecated URLs will also break connections for folks using old URLs to the KFS service when using the KFS browser-based tools, which is why they should not depend on "deep" URLs and instead use top-level URLs such as <kfs.cornell.ed> or the like. That is not an option for our system.
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Risk profile: Without Chemistry IT's specific staff's availability and engagement this morning, the Stockroom (and now NMR) system would have been likely down for a much, much longer time and more folks would have been aggrevatedaggravated. And it would have cost the Stockroom much, much more money to get fixed ($1,000+?). Here are some specific contributions made by Chemistry IT staff members this morning:
- Michael Hint: First response responser and characterized what worked and didn't work, and initially . Initially looked at WebApp logs. Knew and communicated that KFS made change made over the weekend by reading and remembering email from prior week.
- Lulu Zhu: Looked through logs further. Found and changed applicable code.
- MeOliver Habicht: Connected with correct campus service providers , in a manner to which hopefully more quickly find found the root problem and get got us the a solution.
Web kiosk interface not properly sized to aspect ratio and resolution of kiosk monitors
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