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As of 8/29/16, this is the support work flow for both break/fix AND for feature/change requests. |
See also
Stockroom staff => David Neish
- Connect with your supervisor, David Neish.
David Neish => ChemIT (optional)
- Optionally
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- : Dave Neish is welcome to confer with Chemistry IT staff to discern if an issue is something we can do something about (since we run the servers, can reboot Quickbooks, have solve simple problems in the past, etc.), or something that he must instead seek Brightwork’s expertise.
David Neish => Brightworks
David Neish to request from Brightworks either a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).
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