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- DB = database. As in FMPro DB.
Note
Please send corrections or changes suggestions regarding this page to <ChemIT>. Especially if this page can instead refer to A&S IT's directions, as the service provider. Or to instructional staff documentation, as the service user. Thank you!
Support and maintenance expectations
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Roles and responsibilities: Chemistry Instruction, ChemIT, and A&S IT
All requests for service from from Instructional staff are to go to Chemistry IT <ChemIT> if they have been vetted with Pat Hine.
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Instruction staff who make structural changes to any of their DBs must inform A&S staff (Dani or Tu) as an FYI. Making changes may break things or processes.
- Instructional staff are encouraged to involve A&S IT staff (Dani or Tu) if Instructional staff before making structural changes to their DBs.
- Debugging a problem is easier if changes to the source DB is known up-front by those helping with the debugging.
- Backups and restores may not work correctly if structural changes are made.
- There are many, many moving parts to this complex and interdependent system!
- One example: Uploads to the ChemGrades web site may not work correctly or otherwise need to be tested if structural changes are made.
A&S IT's services and role
- A&S IT provides the FMPro server hosting services.
- This includes performing and confirming back-ups and restore procedures.
- Special focus is on addressing any infrastructure problem at their end.
- A&S IT staff can do Consulting/ Design/ Creation work on a case-by-case basis
- This will usually require Frank's approval, with negotiated timelines.
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Procedures and processes
Semester-start procedures and processes.
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In the fall, Pat Hine's first pull is no sooner than... (example: 8/29/13 (Thur)). Later for lecture-only courses.
- Initially populating the DB with PeopleSoft data via a PeopleSoft import.This is a one-time event each semester for each course. (The wide range of courses are done at different times, depending on each course.)
- Do imports in productions course DBs.
- Can zero out or revert to prior DB if mistake made. If major problem, Pat can also contact Dani or Tu to revert to prior DB during normal business hours.
- Do imports in productions course DBs.
- At the beginning of the semester (add/ drop period), Pat Hine will periodically grab copies of the back-ups so she can created statistics re: rate of enrollment changes.
Semester-end procedures and processes.
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- Pat Hine pulls the final data from the backups.
- NOTE: If an edit is done, must wait until that edit shows up in a backup (~ half a work day) and then that backup becomes the "final data" for that course.
- Pat Hine zeroes out each of the ChemGrades DBs before the start of their next use.
- Pat Hine does this within FMPro, when she needs it done (varies by course).
- Cut off TA's access to FMPro.
- Pat Hine does this within FMPro, when she needs it done (varies by course?).
- Some courses must not show the grade of the final exam, per faculty member's requirement.
- In those cases, Pat Hine will simply not "push" her final data to the web (varies by course).
- For these courses, grade changes for a student done after the last push (right before final exam grades entered into FMPro, ideally) will thus not show up on the web.
- These are edge/ rare cases and Pat Hine will inform the student of this fact if a student asks.
- For these courses, grade changes for a student done after the last push (right before final exam grades entered into FMPro, ideally) will thus not show up on the web.
- In those cases, Pat Hine will simply not "push" her final data to the web (varies by course).
DB revert procedure. Initiating request and subsequent restoration from back-up.
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Pat Hine has access to last 7 calendar days of backups, 2 times per day. So, 14 backup files per course at steady-state, whether changes were made or not.
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- Zero out course data on the A&S FMPro server.
- Import data from the correct course backup file.
- Latest version would be from ~half a work day before.
- If Pat Hine needs backup data older than what she has access to herself (> 7 days, so rare), she must contact A&S IT (Dani or Tu) for them to get via back-ups of the SQL server data (or from EZ-Backup).
- Note that A&S IT's EZ-Backup would itself only have the 3 prior versions. If course DB was changed each day, that's just three backups. If course DB rarely changed, then that can be a long time.
Outstanding actions
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to consider
Make appropriate changes to source FMPro data
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- Although the web version may be OK for view-only of some data, it's obviously not as flexible for searching. And there is no way for PatH to make changes through the web version.
- On accasions occasions when PatH needs full access, we will enable Remote Desktop on PatH's main work computer. This way she can do everything she can do when she's at work.
- She can and does access her computer from off-campus via VPN.
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