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Stockroom staff => ChemIT

• Emailing us at <chemit> will create a ticket request with ChemITConnect with your supervisor, David Neish.

ChemIT => Brightworks

ChemIT to request either a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).

• ChemIT to Dave Neish will contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
• Ensure David Neish Chemistry IT is informed, if not directly involved.
  • Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action taken immediately.
  • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).
• See also:
  • Current issues being dealt with, through Brightworks