| Excerpt |
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Conventions used by ChemIT for Remedy "Reported Source" categories. |
Chemistry IT's use of non-obvious Reported Source categories
| Category | Use by Chemistry IT | Dates, comments, notes, etc. |
|---|---|---|
| Chat | Ticket initiated from an out-of-office, in-person conversation. | Since we don't use electronic chat This is used to distinguish sources a normal Help Desk would almost exclusively get: Walk-ins, email, phone calls, web form. |