Scope: LTS staff who interact with patrons should record information about these transactions in the CUL Count-It system. LTS Procedure #140 refers to troubleshooting of library resources on the behalf of patrons. If you are involved in any presentations for academic departments or students, please refer to the information about reporting presentations.
Contact: Adam Chandler, Liisa Mobley
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- "Question type": "Knowledge"
- "Duration (in minutes)": Use one of these values, round up: 5, 10, 30, 60. Duration refers to the amount of time spent interacting with the patron, and some of the prep work done to fulfill this interaction. If additional time is spent after communication is over with the patron, then please use the "notes" in the "optional" section for additional followup.
- "Notes": Add information about waiting for publishers, etc.
- "Mode": "Email" in most cases, but other methods may be used, such as "phone."
- "Content/type": "information" or "software/systems"
- "Patron type": If you know patron type, record it. Otherwise use "unknown."
- "As liaison": Leave blank.
In the "Optional" section:
Topic: Enter a value. For example, roper ipoll, books24x7
Other staff involved: If you collaborated with other staff, add their names.
How did patron find us: Libit-l, almost always. Might be Proquest, personal email.
Notes: Keep it brief.
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