...
- Track most every non-project request, called a "ticket".
- A snapshot of "open" tickets: Title description, who it's assigned to, date it was created, its status, etc.
- Monthly count of tickets per person completed.
Context
- What are the best ways to ensure linkages are strengthen between Chemistry IT and the rest of the institutions, while we serve the department's needs?
- A: Ensure alignment with high-level organization plans, visions (aspirations), and missions.
| Level in organization | Leader | Strategic Plan | Vision/ aspiration | Mission/ focus | Notes |
|---|---|---|---|---|---|
| University | Elizabeth Garrett, President | New forthcoming Last one: 2010-2015 | Cornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems. Elizabeth vision for Cornell, per email to Alumni sent 12/8/15:
| Learning. Discovery. Engagement. Cornell is a private, Ivy League university and the land grant university for New York State. Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world. [Strategic Plan 2008] | |
| College of Arts and Sciences | Gretchen Ritter, Dean | ||||
Department of Chemical and Chemical Biology | Michael Lenetsky David Collum | ||||
| Department of Physics | John Miner | ||||
| Chemistry IT and Physics IT | Oliver Habicht | ||||
| Individual | Self |
| Level in organization: IT-specific | Leader | Strategic Plan | Vision | Mission | Notes |
|---|---|---|---|---|---|
| University (see above) | One Cornell | ||||
| University: IT@Cornell | CIO (vacant) Dave Lifka, Acting, Dec 2015 Most recent: Ted Dodds | 2013-2017: IT@Cornell: IT in Service to “One Cornell”: Built on 2009's Reimagine IT initiative: | |||
| College of Arts and Sciences: IT | Frank Strickland | ||||
| College of Arts and Sciences: IT Science Group | Steve Gaarder | ||||
| Chemistry IT and Physics IT | Oliver Habicht | ||||
| Individual | Self |