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Process to order EZ-Backup subscriptions by ChemIT, for efficient and consistent requests and order trouble-shooting. Includes template answers. Links to inventory of subscriptions. |
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Process to order, and template
Scan the completed. signed form
Scan into a PDF the signed Form-85 and email it, as an attachment, to CIT <ezbackup>.
- http://www.it.cornell.edu/services/ezbackup/howto/subscriptions.cfm
- No need to campus-mail original paper copy.
Email the form
Example message:
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From: You!
Sent: Thursday, January 8, 2015 11:47 AM
To: EZ-Backup Mailbox <ezbackup@cornell.edu>
Subject: Create NetID.LAPTOP.EZBACKUP
Hello,
Please see the attached scanned PDF authorizing the creation of the NetID.LAPTOP.EZBACKUP node.
Please place it into the midday backup schedule and NOT the nightly backup.
If you have any questions or concerns, please let me know. Thank you!
-Oliver <oh10>
255-6278
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- In the Subject line, Include the node name, along with action desired, such as:
- Create (for a new node)
- Cancel node
- Change node
- Change billing
- In the body of the email, WE MUST ENTER:
- Our group's phone number (preferred), 255-6278.
- Recognize this process is not optimal since when we do it this way, others in our group won't have any record of CIT's Remedy ticket associated with your request.
- MS recommends against us using an EGA <crcf> to resolve this since introduces other problems.
Additional notes:
- Helpful if different processes were submitted as different requests (e.g. new node requests and node cancellations requests should each be treated as separate requests).
- See text template, available only to TSPs (not public).
Above info informed by conversation in Remedy tickets INC000000999507 and INC000001002186, between Oliver and Randy at CIT, Dec. 2013.