No single copy of data is safe. If it's valuable to you, have copies in more than one location.

What is your device's problem?

ChemIT will provide a 10 minute limit look-see and consultation, if someone qualified is available to help.
- From this, we hope we’d be able to help characterize the problem and offer initial recommendations and options.
- Problems we see: (worth listing any, to provide a sense of what we can and cannot do anything about?)

What can ChemIT do about the problem?

If the resolution seems to require more of ChemIT's staff time, we will coordinate arrange with you a date/ time we can work on it further. This scheduling is dependent on you as well as on our other work, but we will attempt to to do so find a block of time within a week.
- Obviously the device must be returned to us at the appointed time for us to do the work, if the device is not left with us.
- Although we will commit to working on your device at the committed time, we will limit our time to that block of time we commit to (45 minutes?). If we cannot resolve the issue then, we will provide you with the current status and options.

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