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For service or supplies for Admin printers, contact ChemIT. Since summer 2014. We encourage you using our web form ChemIT service request webform. This documentation page also includes procedures for ChemIT staff. |
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CCB Admin staff should contact ChemIT for any printer issues, please
- Issues can include supplies, repairs, replacement, additions, and so forth.
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- http://it.chem.cornell.edu/request/
- No need to put in an account number.
ChemIT staff procedures
This concerns CCB Administrative/Teaching printers covered by the Eastern contract <R:\Chem IT\Inventory\Printers\AllChemistryPrinters.xlsx>.( they have an Eastern Inventory Tag on them ).
Supplies ordering
Get supplies from our toner cabinet. Reorder from Easter, filling form using snapshot below as a guide:
Print the resulting page after you submit so we have a time stamp record of the request. You should also receive an email from Eastern to crcf@cornell.edu acknowledging the order. Keep both the printout and the email until the order arrives - helps trace down what happened when toner doesn't arrive. They don't tell you a cartridge has gone out of stock until several days after the order is placed, this is why we keep one of every cartridge under contract.