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- 2nd instance, 8/2014: External USB drive failed, and user had not backup, per se for information he felt was valuable. The first quote was ~$700-2,300. When they got the drive, it was in the ~$2K range. User didn't want to do that, so drive sent back, all at no cost to us.
- If you ask them to provide a drive to send your data back (instead of providing one to them yourself), they charge $109 for a 1TB external USB hard drive
- 1st instance (~Fall 2013?), 5/13: We ended up not using the service in one complicated instance (Multiple drives with h/w RAID). They helped us determine if we wanted to recover a hard drive based on likely price, outcomes, and our fall-back.
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