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- - Send info to Jeff if he doesn't already have it. https://confluence.cornell.edu/x/IQkxCg
Customer facing information, key points on the Bomgar portal page. Published to the C@C pages. Detailed process information would live on the process Confluence pages. Not sure where the cutoff is between the Help Desk and customer facing stuff. Jeff thought we could certainly give Ron the raw information, but once Jeff starts he wants his information to be the main source. That way we are using the latest, updated information. Jeff also mentioned that the knowledge base would essentially be pointers to the information.
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We can also give Jeff the link to the Confluence process information. https://confluence.cornell.edu/x/KBExCg
Dan Process Owner, Ron Seccia is the Process Manager, there will be other Process Managers out in other Units, etc.
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