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Serials Solutions Client Center response time – See Bob's message text below. I believe we can do some kind of response time check without being too distracted form other work, but let's discuss our options and make some plans.-
- Seems to be slowing down more regularly.
- Things to test: Each staff, once per day perform and time the following tasks:
- Look up admin login
- Attach a license
- Track a new title
- Set up call with Serials solutions to discuss test methodology and express our concerns. - Joyce will do Monday
- Update Bob/Xin with plan - once we have a methodology plan.
- Everyone - add items to the list above that seem to take longer than appropriate or send to Jesse/Liisa/Joyce/Susan.
CE – Our CE module is built. Let's discuss how we should move into using it. A few points, but far from all:
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- It may be a stronger statement to push for CE functionality in Intota if we are truly using CE.
Support for being on bleeding edge (i.e. sooner move to Intota) is low. No support for CE functionality, not sure if existing functions are there, yet.
Decision: Continue CE plans as they are. Watch Intota development and push for CE functionality.
Bob's message:
I believe SerialsSolutions response time (at least in the client center) has degraded to the point where we need to take more formal action.
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