Quality Vision Statement
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The vision of Quality Management is to ensure that Enterprise IT Applications and IT processes and services within IT@Cornell have built in sound, sustainable, quality management functions that are guided by best practices.
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Quality Mission Statement
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The mission of Quality Management is to maintain a high level of customer satisfaction through continuous assurance and improvements in information technology products and services by developing, documenting and maintaining a comprehensive quality management program.
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Quality at the highest level is a concept of continuous improvement involving the Deming model of Plan – Do – Check – Act.
It 's is important to remember that the concept of quality does not require perfection. It is more about doing what was agreed to be done rather than being perfect or exceeding expectations.
The practice of quality management is usually broken into 3 processes: quality planning, quality assurance, and quality control.The concept of continuous improvement is an overarching process that is driven by Plan, Do, Check and Act.
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Continuous Improvement – Constantly look for ways to increase service quality.
Triple Constraints – Plus One-- Analyze quality based on scope, time and cost impact to the service. This evaluation will help understand the costs and benefits of applying an appropriate level of quality. Ensure users expectations are met.
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